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Customer Success Engineer

Customer Success Engineer

About Rhino.fi

Rhino.fi is a B2B stablecoin liquidity onboarding kit that unifies fragmented stablecoin flows across blockchains through a single API. With support for 35+ networks, our tools allow clients to route, bridge, convert, and settle stablecoins at scale, enabling seamless deposits and payments for fintechs, payment companies, app-chains, and other platforms.


We are a remote-first company, requiring excellent remote collaboration and communication skills. To enhance our team culture and cohesion, we host quarterly in-person team meetups at exciting global locations, combining work and leisure activities such as skiing, surfing, and more.


rhino.fi is scaling rapidly and already handles around $10bn in annualised stablecoin deposit volume. You’ll be joining a company that not only has a clear product-market fit, but also has a significant market opportunity for the taking as stablecoins move into the financial mainstream.

About the role

Rhino.fi is hiring a Customer Success Engineer to own the technical onboarding process for our rapidly growing client base (propositions, architecture, account setup, etc.), as well as managing their ongoing technical support & questions as they scale.


Rhino.fi powers some of the fastest-growing Web 3 and Web 2.5 companies that operate globally and trust us with an essential part of their stack: stablecoin deposits. To them, Rhino.fi is not just a supplier; we are a key growth partner.


This is a proactive role where you obsess over ensuring clients have the best onboarding experience possible. You own the relationships with their technical/product representatives, you own the rhino.fi documentation and developer experience. You proactively push clients to integrate, test and ensure they are set up correctly with what they need to ensure a smooth go-live experience and beyond.

Responsibilities

Developer & Partner Enablement

  • Act as the primary technical point of contact for developers and partners integrating rhino.fi APIs and SDK tooling, supporting them from evaluation through to production.

  • Host technical workshops, office hours, and integration deep-dives to help client engineering teams design robust flows on top of rhino.fi.

  • Translate complex product and infrastructure concepts into clear, developer-friendly explanations for both technical and semi-technical audiences.

  • Build and maintain sample apps, reference integrations, and starter kits to reduce time-to-first-transaction for new builders.


SaaS Integrations & Solution Architecture

  • Lead technical discovery and solution design sessions to understand client requirements and propose scalable integration architectures using rhino.fi APIs and webhooks.

  • Review client integration designs, SDK usage, and deployment plans, highlighting risks and best practices around performance, reliability, and security.

  • Collaborate with Sales, Product and Engineering to shape integration patterns, runbooks, and internal tooling that simplify future partner implementations.

  • Partner with Sales and the Customer Success team to identify technical upsell opportunities, translating client integration patterns into concrete expansion use cases.


Technical Triage & Support

  • Own the end-to-end technical support experience for assigned accounts within agreed SLA/response times.

  • Monitor integration and transaction health using internal dashboards and alerts, proactively engaging clients when anomalies or incidents are detected that could impact their operations.

  • Coordinate incident response with the Customer Success, Engineering, Operations, and client teams, ensuring clear timelines, workarounds, and post‑incident reviews. This role includes out-of-hours on-call requirements.

  • Support clients with technical workflows for refunds, reversals, and adjustments, ensuring flows align with rhino.fi’s payment and settlement architecture.

  • Work closely with Operations and Finance to investigate and resolve discrepancies, edge cases, and reconciliation issues surfaced by clients.

  • Manage client migrations and new product requirements when technical input is needed.


Documentation & Product Feedback

  • Own key parts of developer documentation for integrations, incident handling, and refunds, keeping guides accurate, discoverable, and example‑driven.

  • Capture and synthesise recurring developer questions, bugs, and feature requests into actionable insights for Product and Engineering.

  • Collaborate with Growth and Marketing on technical content (guides, changelogs, integration playbooks) that supports adoption and ongoing usage.

  • Represent the “voice of the developer” internally, advocating for changes that improve DX, integration reliability, and long‑term partner success.

Requirements

Experience: 3+ years of experience in developer relations, technical support, technical account management, or customer success engineering.

Crypto & Market Knowledge: Understanding of blockchain fundamentals, stablecoins, wallets, exchanges, or crypto payment flows.

Strategic & Analytical Thinking: A structured, process-driven approach to decision-making.


Relationship Building: Confident communicator who develops strong, trust‑based relationships with partners and stakeholders. You love speaking with clients over calls and IRL meetings as well as over messaging platforms.

Tools: Comfortable writing code in TypeScript. Hands-on experience with CRM tools (e.g., Pipedrive) and familiarity with data analysis tools such as Metabase and SQL.

Proactivity & Ownership: A track record of owning the developer onboarding experience.

Timezone: Based in Europe.

Language: Fluency in English is required

How to apply

If you think you are a good fit for this role, please send your CV to careers@rhino.fi.

Built for complex global payments and onchain finance

Rhino.fi’s services are offered on a B2B basis to enterprise clients and are not directed at, and shall not be construed as an offer to, persons or entities in any jurisdiction where such offer would be unlawful.

Use cases

High Value Purchasing

Neobanks & Card Issuers

Remittances

Payment service providers

Banking as a service

Products

Activation Stack

Smart Deposit Addresses

Bridge and Convert

Chains and Tokens

Extensions

1:1 Stablecoin Swaps

Automated Onchain Actions

Advanced Fee Management

About

Meet the team

Careers

Get in touch

Resources

Rhino.fi Console

Status page

Documentation

Blog

StarkEx fund claim

Media Kit

Legal

Terms

Privacy

Anti-spam

Law enforcement

Audits

Cookies policy

© 2026 rhino.fi. All rights reserved.

Built for complex global payments and onchain finance

Rhino.fi’s services are offered on a B2B basis to enterprise clients and are not directed at, and shall not be construed as an offer to, persons or entities in any jurisdiction where such offer would be unlawful.

Use cases

High Value Purchasing

Neobanks & Card Issuers

Remittances

Payment service providers

Banking as a service

Products

Activation Stack

Smart Deposit Addresses

Bridge and Convert

Chains and Tokens

Extensions

1:1 Stablecoin Swaps

Automated Onchain Actions

Advanced Fee Management

About

Meet the team

Careers

Get in touch

Resources

Rhino.fi Console

Status page

Documentation

Blog

StarkEx fund claim

Media Kit

Legal

Terms

Privacy

Anti-spam

Law enforcement

Audits

Cookies policy

© 2026 rhino.fi. All rights reserved.

Built for complex global payments and onchain finance

Rhino.fi’s services are offered on a B2B basis to enterprise clients and are not directed at, and shall not be construed as an offer to, persons or entities in any jurisdiction where such offer would be unlawful.

Use cases

High Value Purchasing

Neobanks & Card Issuers

Remittances

Payment service providers

Banking as a service

Products

Activation Stack

Smart Deposit Addresses

Bridge and Convert

Chains and Tokens

Extensions

1:1 Stablecoin Swaps

Automated Onchain Actions

Advanced Fee Management

About

Meet the team

Careers

Get in touch

Resources

Rhino.fi Console

Status page

Documentation

Blog

StarkEx fund claim

Media Kit

Legal

Terms

Privacy

Anti-spam

Law enforcement

Audits

Cookies policy

© 2026 rhino.fi. All rights reserved.

Built for complex global payments and onchain finance

Rhino.fi’s services are offered on a B2B basis to enterprise clients and are not directed at, and shall not be construed as an offer to, persons or entities in any jurisdiction where such offer would be unlawful.

Use cases

High Value Purchasing

Neobanks & Card Issuers

Remittances

Payment service providers

Banking as a service

Products

Activation Stack

Smart Deposit Addresses

Bridge and Convert

Chains and Tokens

Extensions

1:1 Stablecoin Swaps

Automated Onchain Actions

Advanced Fee Management

About

Meet the team

Careers

Get in touch

Resources

Rhino.fi Console

Status page

Documentation

Blog

StarkEx fund claim

Media Kit

Legal

Terms

Privacy

Anti-spam

Law enforcement

Audits

Cookies policy

© 2026 rhino.fi. All rights reserved.