Head of Customer Success
About Rhino.fi
Rhino.fi is a B2B stablecoin liquidity onboarding kit that unifies fragmented stablecoin flows across blockchains through a single API. With support for 35+ networks, our tools allow clients to route, bridge, convert, and settle stablecoins at scale, enabling seamless deposits and payments for fintechs, payments companies, app-chains, and other platforms.
We are a remote-first company, requiring excellent remote collaboration and communication skills. To enhance our team culture and cohesion, we host quarterly in-person team meetups at exciting global locations, combining work and leisure activities such as skiing, surfing, and more.
rhino.fi is scaling rapidly and already handles around $10bn in annualised stablecoin deposit volume. You’ll be joining a company that not only has a clear product-market fit, but also has a significant market opportunity for the taking as stablecoins move into the financial mainstream.
About the role
Rhino.fi is hiring a Head of Customer Success to manage our rapidly growing client base and lead the Customer Success function - both a player and a coach.
Rhino.fi powers some of the fastest-growing Web 3 and Web 2.5 companies, who operate globally and trust us with an essential part of their stack: stablecoin deposits. To them, Rhino.fi is not just a supplier; we are a key growth partner.
This is a proactive role where you obsess over each client’s roadmap, pains and opportunities. Your job is to keep them happy, meet their needs, and be their internal champion for new innovation & product growth.
You own growth and upsell opportunities from the post-deal stage through to contract renewals and beyond - a high-impact, externally facing role responsible for a key part of rhino.fi’s growth engine.
You and your team are also the first line of response/defence for any technical & operational questions from clients.
Responsibilities
Client Relationship Ownership
Own a portfolio of strategic B2B clients across fintechs, payments, stablecoins and crypto platforms, acting as their primary commercial point of contact.
Build deep, multi-threaded relationships with key stakeholders (product, ops, compliance, leadership) to position rhino.fi as a trusted long-term partner.
Manage & ownership of the onboarding experience and go-live for new accounts, partnering cross-functionally to de-risk integrations from day one.
Manage account health proactively, identifying early signals of churn or dissatisfaction and driving corrective action.
Run regular business reviews and strategic check-ins to assess performance, surface risks, and align on joint growth plans.
Function Lead
Build and expand the Customer Success team over the coming months to enable 24/7 global coverage, as well as both pre-integration support and post integration support
You will specify the shape & growth of the function, for example you may want to hire architects or more technical roles into your team.
Technical Triage and Support
Own all inbound client queries end-to-end: building deep technical knowledge of rhino.fi's API, integrations and stablecoin mechanics to resolve the vast majority independently.
Handle client migrations, upgrades and time-sensitive operational requests (liquidity adjustments, constraint changes during volatility) with speed and precision.
Own production incidents detection to resolution including: client communication, incident reports, post-incident health assessment and any long-term relationship impact. This role includes out-of-hours on-call requirements.
Revenue Growth and Expansion
Build and execute account plans driving revenue expansion through upsell, cross-sell, volume growth and new use case adoption.
Own renewals and commercial negotiations in collaboration with Growth and Leadership, ensuring win-win commercial outcomes.
Identify and qualify referral opportunities, including those within clients’ global businesses.
Report on portfolio performance against revenue, retention and expansion targets, providing forecasts and insights to inform planning.
Own client communications including newsletters and product update briefings, ensuring clients are consistently informed on rhino.fi's evolving capabilities.
Market Intelligence and Product Influence
Translate client feedback, usage patterns and market signals into data-backed briefs that influence product prioritisation and roadmap decisions, knowing internal advocacy is won on evidence as much as relationships.
Maintain clean pipeline data and account records in CRM, ensuring leadership has the forecasting visibility to make good decisions.
Requirements
Experience: 5+ years in Customer Success, recent experience as a function lead or head.
Proactivity & Ownership: Track record of owning & hitting OKRs/targets. Actively improving processes and owning initiatives from end-to-end.
Commercial Capability: Demonstrated success at relationship management, upselling and delivering commercial propositions.
Crypto & Market Knowledge: Strong understanding of blockchain fundamentals, stablecoins, wallets, exchanges, or crypto payment flows.
Strategic & Analytical Thinking: Structured, process-driven approach to decision making.
Relationship Building: Confident communicator who develops strong, trust‑based relationships with partners and stakeholders.
Tools: Hands-on experience with CRM tools (e.g. Pipedrive), comfortable with data visualisation tools such as Metabase & SQL.
Timezone: Based in Europe.
Language: Fluent English required. Additional European languages a bonus.
Network: Nice to have - Existing network across crypto, stablecoins and payments, and comfort representing a company externally.
Send your CV and response to
Head of Customer Success
About Rhino.fi
Rhino.fi is a B2B stablecoin liquidity onboarding kit that unifies fragmented stablecoin flows across blockchains through a single API. With support for 35+ networks, our tools allow clients to route, bridge, convert, and settle stablecoins at scale, enabling seamless deposits and payments for fintechs, payments companies, app-chains, and other platforms.
We are a remote-first company, requiring excellent remote collaboration and communication skills. To enhance our team culture and cohesion, we host quarterly in-person team meetups at exciting global locations, combining work and leisure activities such as skiing, surfing, and more.
rhino.fi is scaling rapidly and already handles around $10bn in annualised stablecoin deposit volume. You’ll be joining a company that not only has a clear product-market fit, but also has a significant market opportunity for the taking as stablecoins move into the financial mainstream.
About the role
Rhino.fi is hiring a Head of Customer Success to manage our rapidly growing client base and lead the Customer Success function - both a player and a coach.
Rhino.fi powers some of the fastest-growing Web 3 and Web 2.5 companies, who operate globally and trust us with an essential part of their stack: stablecoin deposits. To them, Rhino.fi is not just a supplier; we are a key growth partner.
This is a proactive role where you obsess over each client’s roadmap, pains and opportunities. Your job is to keep them happy, meet their needs, and be their internal champion for new innovation & product growth.
You own growth and upsell opportunities from the post-deal stage through to contract renewals and beyond - a high-impact, externally facing role responsible for a key part of rhino.fi’s growth engine.
You and your team are also the first line of response/defence for any technical & operational questions from clients.
Responsibilities
Client Relationship Ownership
Own a portfolio of strategic B2B clients across fintechs, payments, stablecoins and crypto platforms, acting as their primary commercial point of contact.
Build deep, multi-threaded relationships with key stakeholders (product, ops, compliance, leadership) to position rhino.fi as a trusted long-term partner.
Manage & ownership of the onboarding experience and go-live for new accounts, partnering cross-functionally to de-risk integrations from day one.
Manage account health proactively, identifying early signals of churn or dissatisfaction and driving corrective action.
Run regular business reviews and strategic check-ins to assess performance, surface risks, and align on joint growth plans.
Function Lead
Build and expand the Customer Success team over the coming months to enable 24/7 global coverage, as well as both pre-integration support and post integration support
You will specify the shape & growth of the function, for example you may want to hire architects or more technical roles into your team.
Technical Triage and Support
Own all inbound client queries end-to-end: building deep technical knowledge of rhino.fi's API, integrations and stablecoin mechanics to resolve the vast majority independently.
Handle client migrations, upgrades and time-sensitive operational requests (liquidity adjustments, constraint changes during volatility) with speed and precision.
Own production incidents detection to resolution including: client communication, incident reports, post-incident health assessment and any long-term relationship impact. This role includes out-of-hours on-call requirements.
Revenue Growth and Expansion
Build and execute account plans driving revenue expansion through upsell, cross-sell, volume growth and new use case adoption.
Own renewals and commercial negotiations in collaboration with Growth and Leadership, ensuring win-win commercial outcomes.
Identify and qualify referral opportunities, including those within clients’ global businesses.
Report on portfolio performance against revenue, retention and expansion targets, providing forecasts and insights to inform planning.
Own client communications including newsletters and product update briefings, ensuring clients are consistently informed on rhino.fi's evolving capabilities.
Market Intelligence and Product Influence
Translate client feedback, usage patterns and market signals into data-backed briefs that influence product prioritisation and roadmap decisions, knowing internal advocacy is won on evidence as much as relationships.
Maintain clean pipeline data and account records in CRM, ensuring leadership has the forecasting visibility to make good decisions.
Requirements
Experience: 5+ years in Customer Success, recent experience as a function lead or head.
Proactivity & Ownership: Track record of owning & hitting OKRs/targets. Actively improving processes and owning initiatives from end-to-end.
Commercial Capability: Demonstrated success at relationship management, upselling and delivering commercial propositions.
Crypto & Market Knowledge: Strong understanding of blockchain fundamentals, stablecoins, wallets, exchanges, or crypto payment flows.
Strategic & Analytical Thinking: Structured, process-driven approach to decision making.
Relationship Building: Confident communicator who develops strong, trust‑based relationships with partners and stakeholders.
Tools: Hands-on experience with CRM tools (e.g. Pipedrive), comfortable with data visualisation tools such as Metabase & SQL.
Timezone: Based in Europe.
Language: Fluent English required. Additional European languages a bonus.
Network: Nice to have - Existing network across crypto, stablecoins and payments, and comfort representing a company externally.
Send your CV and response to
Head of Customer Success
About Rhino.fi
Rhino.fi is a B2B stablecoin liquidity onboarding kit that unifies fragmented stablecoin flows across blockchains through a single API. With support for 35+ networks, our tools allow clients to route, bridge, convert, and settle stablecoins at scale, enabling seamless deposits and payments for fintechs, payments companies, app-chains, and other platforms.
We are a remote-first company, requiring excellent remote collaboration and communication skills. To enhance our team culture and cohesion, we host quarterly in-person team meetups at exciting global locations, combining work and leisure activities such as skiing, surfing, and more.
rhino.fi is scaling rapidly and already handles around $10bn in annualised stablecoin deposit volume. You’ll be joining a company that not only has a clear product-market fit, but also has a significant market opportunity for the taking as stablecoins move into the financial mainstream.
About the role
Rhino.fi is hiring a Head of Customer Success to manage our rapidly growing client base and lead the Customer Success function - both a player and a coach.
Rhino.fi powers some of the fastest-growing Web 3 and Web 2.5 companies, who operate globally and trust us with an essential part of their stack: stablecoin deposits. To them, Rhino.fi is not just a supplier; we are a key growth partner.
This is a proactive role where you obsess over each client’s roadmap, pains and opportunities. Your job is to keep them happy, meet their needs, and be their internal champion for new innovation & product growth.
You own growth and upsell opportunities from the post-deal stage through to contract renewals and beyond - a high-impact, externally facing role responsible for a key part of rhino.fi’s growth engine.
You and your team are also the first line of response/defence for any technical & operational questions from clients.
Responsibilities
Client Relationship Ownership
Own a portfolio of strategic B2B clients across fintechs, payments, stablecoins and crypto platforms, acting as their primary commercial point of contact.
Build deep, multi-threaded relationships with key stakeholders (product, ops, compliance, leadership) to position rhino.fi as a trusted long-term partner.
Manage & ownership of the onboarding experience and go-live for new accounts, partnering cross-functionally to de-risk integrations from day one.
Manage account health proactively, identifying early signals of churn or dissatisfaction and driving corrective action.
Run regular business reviews and strategic check-ins to assess performance, surface risks, and align on joint growth plans.
Function Lead
Build and expand the Customer Success team over the coming months to enable 24/7 global coverage, as well as both pre-integration support and post integration support
You will specify the shape & growth of the function, for example you may want to hire architects or more technical roles into your team.
Technical Triage and Support
Own all inbound client queries end-to-end: building deep technical knowledge of rhino.fi's API, integrations and stablecoin mechanics to resolve the vast majority independently.
Handle client migrations, upgrades and time-sensitive operational requests (liquidity adjustments, constraint changes during volatility) with speed and precision.
Own production incidents detection to resolution including: client communication, incident reports, post-incident health assessment and any long-term relationship impact. This role includes out-of-hours on-call requirements.
Revenue Growth and Expansion
Build and execute account plans driving revenue expansion through upsell, cross-sell, volume growth and new use case adoption.
Own renewals and commercial negotiations in collaboration with Growth and Leadership, ensuring win-win commercial outcomes.
Identify and qualify referral opportunities, including those within clients’ global businesses.
Report on portfolio performance against revenue, retention and expansion targets, providing forecasts and insights to inform planning.
Own client communications including newsletters and product update briefings, ensuring clients are consistently informed on rhino.fi's evolving capabilities.
Market Intelligence and Product Influence
Translate client feedback, usage patterns and market signals into data-backed briefs that influence product prioritisation and roadmap decisions, knowing internal advocacy is won on evidence as much as relationships.
Maintain clean pipeline data and account records in CRM, ensuring leadership has the forecasting visibility to make good decisions.
Requirements
Experience: 5+ years in Customer Success, recent experience as a function lead or head.
Proactivity & Ownership: Track record of owning & hitting OKRs/targets. Actively improving processes and owning initiatives from end-to-end.
Commercial Capability: Demonstrated success at relationship management, upselling and delivering commercial propositions.
Crypto & Market Knowledge: Strong understanding of blockchain fundamentals, stablecoins, wallets, exchanges, or crypto payment flows.
Strategic & Analytical Thinking: Structured, process-driven approach to decision making.
Relationship Building: Confident communicator who develops strong, trust‑based relationships with partners and stakeholders.
Tools: Hands-on experience with CRM tools (e.g. Pipedrive), comfortable with data visualisation tools such as Metabase & SQL.
Timezone: Based in Europe.
Language: Fluent English required. Additional European languages a bonus.
Network: Nice to have - Existing network across crypto, stablecoins and payments, and comfort representing a company externally.
Send your CV and response to